|See those holes! BEWARE!!|
Is Poor Customer Service Becoming The Norm ?? @LeGourmetChef
Last week, I was in a Kitchen Store located in the Grove City Premium Outlets. I seen these silicone pot holders for $5.99 for 2 of them at Le Gourmet Chef
Before buying them, I ask the 2 clerks if they ever tried them. They said yes and they loved them. Okay Great!! I have been wanting to try them so I bought them.
The very next day, I was baking and decided to give them a try!!
Yep!! my thumb went right through that hole and I burned myself. I know now I have to watch out for that hole, but when you are in a hurry.... who wants to watch out for the hole?
Not only that. It said on the tag they can withstand heat up to 450 degrees. I had the oven on 400 degrees and when I pulled the pan out, I felt a definite hot heat feeling on my hands and had to rush to set the pan down.
I am not really feeling it for silicone pot holders!! Plus,.... they are very ackward to use.
I did write a letter to Le Gourmet Chef and they told me I could return them to the store..... You think they would have said.... So Sorry this happened to you. But no.... Not one Sorry!! Just you can return them to the store!! Now I have to waste my gas to return these.... It will cost more than the damn things are worth since the store isn't all that close to me.
What is up with customer service? My Hubs and I owned a shop (Can't tell you what kind of shop because Blogger doesn't let us mention these things) and if one of our products failed, we would go out of our way to make things right. I would have offered a step up in a different product. I would have also called the manufacturer and told them the problem and ask them to do something about it.
You suck Le Gormet Chef !!
Am I wrong? Should I not expect anthing more than You Can Return These To Our Store??
I did report this to Saferproducts.gov and they have it in an incident report.