Last week, I was in a Kitchen Store located in the Grove City Premium Outlets. I seen these silicone pot holders for $5.99 for 2 of them at Le Gourmet Chef
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| See those holes! BEWARE!! |
Before buying them, I ask the 2 clerks if they ever tried them. They said yes and they loved them. Okay Great!! I have been wanting to try them so I bought them.
The very next day, I was baking and decided to give them a try!!
Yep!! my thumb went right through that hole and I burned myself. I know now I have to watch out for that hole, but when you are in a hurry.... who wants to watch out for the hole?
Not only that. It said on the tag they can withstand heat up to 450 degrees. I had the oven on 400 degrees and when I pulled the pan out, I felt a definite hot heat feeling on my hands and had to rush to set the pan down.
I am not really feeling it for silicone pot holders!! Plus,.... they are very ackward to use.
I did write a letter to Le Gourmet Chef and they told me I could return them to the store..... You think they would have said.... So Sorry this happened to you. But no.... Not one Sorry!! Just you can return them to the store!! Now I have to waste my gas to return these.... It will cost more than the damn things are worth since the store isn't all that close to me.
What is up with customer service? My Hubs and I owned a shop (Can't tell you what kind of shop because Blogger doesn't let us mention these things) and if one of our products failed, we would go out of our way to make things right. I would have offered a step up in a different product. I would have also called the manufacturer and told them the problem and ask them to do something about it.
You suck Le Gormet Chef !!
Am I wrong? Should I not expect anthing more than You Can Return These To Our Store??
I did report this to Saferproducts.gov and they have it in an incident report.
I don't think it is wrong to want good customer service....hope it works out for yall
ReplyDeleteWow, for how much I have spent on products there, I am surprised about the way that they treated you. I'll shop elsewhere from now on!
ReplyDeleteI am sorry to see that you got burned like that :( It's always a bummer to want something and it not work out for you.
ReplyDeleteI do not think that you are not wrong in expecting quality customer service especially from Le Gourmet Chef (their name makes them sound like industry experts - right?). Their customer service - like so many other companies these days (like GoDaddy, JC Pennys, Hormel) are horrible. I sometimes have to ask them if I am speaking with someone in the USA because I automatically assume it is an offshore outsource company that does not know better ... but, the last few have had USA based customer service that was the pits. It makes me not want to shop with them again. My last JC Pennys experience was like a one month after black friday night mirror. They even sent the other after I cancelled it ... UGG!!!
Ouch! I burn myself a lot when dealing with the stove for some reason. I think most places would tell you to return them. BUT they should have at least told you they were sorry!
ReplyDeleteI have tried pot holders like those and they always burn my hands. I think they should be outlawed. Horrible things!
ReplyDeleteYeah now a days they just wave you off and move on, pretty much the philosphy of all. So can't say you're wrong.
ReplyDeleteSorry to say but customer service is not what it used to be. With the economy the way it has been you would think that customer service would be top priority.
ReplyDeleteWhy won't Blogger let you mention what kind of shop you and your husband owned? I thought you could write whatever you want? And there are some companies who really go out of their way to make things right (like you and your hubby did) and others who just don't care. Not sure why...
ReplyDeleteIt really says something about our culture the lack of caring that we are seeing...
ReplyDeleteJeez - you'd think an appology would be the FIRST thing in their response. What crappy customer service people they have working for them. I'll have to keep this in mind if I ever see their products in the store and I'm tempted to buy.
ReplyDeleteIf you are in customer service, when in doubt, ALWAYS apologize. Right?
ReplyDeleteThey should let you just keep these so you can choose to use them, throw them away, etc. and then give you a gift card (maybe $20) or so, so you can shop for something else online. That seems fair in my opinion.
ReplyDeleteYeah, blat, you suck..... Le Whatever your name is. You can't go around burning my friend.
ReplyDeleteSorry Terry, but this must be burny week. I also burned my thumb when steaming my salmon. I have all those aloe plants so I immediately cut off a leaf and kept rubbing on the gel. The pain stopped almost right away and there is only a small blister. Hope yours heals quickly, It's so annoying.
They should be glad for customer feedback.
ReplyDeleteI don't understand why it's so hard to be understanding. Especially a business who need customers.
Glad you weren't hurt too bad though.
I don't think it's wrong to expect good customer service. I had this happen to me a few times lately and I had the same reaction. And I've had some good customer service over the past holidays when something had to be returned. Cowboy boots for my grandsons were exchanged without a question.
ReplyDeleteHow disappointing that they didn't even apologize! I would be returning those too!
ReplyDeleteI have had a lot of bad customer service lately and this story makes me mad. Companies dont' care anymore and it sucks! Hope you hand feels better!
ReplyDeleteBTW miss you!
Yee-ouch, I HATE to get burnt on the stove.
ReplyDeleteI would have expected the sorry also. I think great customer service is quickly becoming a thing of the past.
ReplyDeleteThe only way to get good service is to vote with your feet & name & shame those who don't give it! It might take a while, but it's our duty to do it!
ReplyDeleteWhy not email your blog post link to them just so they know what the effect of their actions is?
Oh, wow! Thanks so much for informing us. I am very surprised by their response. This is serious and something that they could even be sued for in the future so if I were them I would put more effort into apologizing and looking into this matter further.
ReplyDeleteWhat crap :(. I'm sorry my dear that is so not worth the effort that shows you they are not customer comes first.
ReplyDelete