We filled ours out last week and we LIED! Why did we lie? It is a long story so let me get started
When my Hubs buys a car, he does a lot of research, goes to many different dealers and tries out many different vehicles. He wants to be sure he gets exactly what he wants.
Finally, he settled on a Toyota 4Runner
As our salesperson was explaining all about the car (which by the way they didn't seem to know that much about it) they informed us of the Toyota Survey and they would appreciate it if we would give them an excellent on all the questions. They said if we weren't going to give them an excellent on any of the questions to let them know and they would take care of the problem so we could give them an excellent. That sounded very fair to us. We all like to get our problems solved.
He/She also mentioned that if we didn't answer "EXCELLENT" on every question, they could be fired.
Next, we went to the financing department where the person screwed up royally (that is a whole other story). When our sales person heard about this screw up He/She said "You can't write that one the survey because it will reflect on me"
Next, the salesperson is demonstrating the workings of the audio system and the differnt workings in the car. He/She was not very knowledgeable on the workings of this car. I feel if you are asking for Excellent on a survey .. you better know the car you are trying to demonstrate.
While He/She was fumbling through Bluetooth etc. He/She mentioned she doesn't want this to affect the Toyota Survey. He/She layed the guilt trip on heavy
So we drive off in our new Toyota 4Runner. We live like 90 miles from where we bought the car, so on the way home, my Hubs notices a vibration which is another story.
So about the Toyota Survey
This is page 2 of the survey
Should we tell the Truth and possibly get 2 people fired or rep remanded, or Lie and be able to sleep at night?
We LIED??? It would be GREAT if we could tell the truth without being made feel we would be endangering their jobs.
How would we of really rated this Salesperson?
On a scale of 1 to 10 we would give them a 5 and that would be really stretching it.